Terms & Conditions

1. About these Terms

These Terms & Conditions ("Terms") are an agreement between you and [LEGAL ENTITY NAME] ("ReachMuslims", "we", "us"), which operates reachmuslims.in, a matrimonial service for members in India (the "Platform").

By creating a profile, logging in or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

2. Matrimony only – not a dating site

The Platform is strictly for matrimonial purposes: helping Muslim men and women, and their families, find a suitable spouse for marriage. It must not be used for dating, casual relationships, friendship, business, marketing or posting obscene or offensive material. Accounts used for any other purpose will be removed.

3. Who can register

• You must be at least 18 years old and at or above the legal age of marriage. Under the Prohibition of Child Marriage Act, 2006, the minimum age of marriage in India is 21 for men and 18 for women.
• You must be legally free to marry under the laws that apply to you, and able to enter into a binding agreement.
• A parent, guardian, sibling or relative may create and manage a profile on behalf of an adult family member only with that person's knowledge and consent. The person who creates the profile is responsible for its accuracy.
• You may hold only one active profile for yourself. You must not register if we have previously removed your profile.
• Minors (under 18) may not use the Platform. If we learn a profile belongs to a minor, we will delete it.

4. Your account & verification

• You must give true, complete and current information, including your marital status, number of previous marriages, age, location, education and profession, and keep it up to date.
• We verify your mobile number by one-time passcode (OTP) and may call you to confirm your details before activating your profile. We may ask for identity and address proof and may refuse, hold or remove a profile if verification is not completed.
• "Verified" on the Platform means we completed these steps (for example phone confirmation and a manual review of your profile). It is not a guarantee of anyone's identity, character, intentions or history.
• Keep your login and OTP private. You are responsible for all activity on your account. Tell us immediately if you suspect misuse.

5. Profile content rules

You are responsible for everything you post. You must not post or send anything that:

• is false, misleading or impersonates another person, or uses someone else's photos;
• is obscene, sexual, vulgar, hateful, abusive, harassing, threatening or defamatory;
• asks for or offers money, gifts, loans, investments, visas or immigration sponsorship in exchange for marriage, or promotes dowry;
• contains advertising, spam, links to other services, or contact details in fields not meant for them;
• infringes anyone's intellectual property or privacy, or shares another member's information without consent;
• contains viruses or attempts to hack, scrape, copy or overload the Platform, or to collect member data in bulk;
• breaks any law in India.

We may review, edit (for formatting or privacy), hide or remove content that breaks these rules.

6. Photos & profile visibility

• You choose whether your photos and phone number are Private (shown only to members you connect with, and to our staff) or Public. You can change this at any time from your profile.
• A limited public summary of your profile (such as first name, age, gender, city, profession, height, marital status and profile ID) may be visible to visitors who are not logged in and may appear in search engines. Photos and contact details are not part of this public summary unless you set them to Public. See the Privacy Policy for details.
• Please remember that anyone who can see your photo can take a screenshot. Only upload photos you are comfortable sharing, and only photos of yourself.
• By uploading content you give us a non-exclusive, royalty-free licence to host, display and format it on the Platform (including profile cards you choose to download or share) for as long as it stays on the Platform.

7. Safety & background checks

Safety awareness

• People sometimes give false information about their identity, age, marital status, income, education or immigration status. Verify important facts independently and involve your family or Wali early.
• Never send money, gifts, bank or card details, passwords, OTPs or copies of identity documents to another member, however genuine the request seems.
• Be careful with anyone who pressures you, avoids video calls or meeting families, or asks to move the conversation off the Platform quickly.
• Meet for the first time in a public place with family present or informed. Arrange your own transport and do not share your home address too early.
• Report suspicious profiles to us immediately. If you are in danger, call the police on 112 (or the women's helpline 181).

8. Interests, connections & communication

• Sending an interest is a request to connect. Contact details and private photos are shared only when the other member accepts, or when a member has chosen to make them public.
• Communicate respectfully and in line with Islamic etiquette. Do not send interests in bulk or continue contacting someone who has declined or blocked you.
• Our advisors may, at your request, suggest matches or help arrange introductions. Any decision to proceed is yours and your family's.

9. Memberships, payments, refunds & cancellation

• Basic registration is free. Paid memberships unlock extra features. The features, price, price in Indian Rupees (INR) and validity period are shown on the Pricing page before you pay. GST is added where applicable.
• Payments are processed by our payment partners. We do not store your full card or bank details.
• A membership starts when payment is confirmed and your profile is active, and ends on the expiry date shown in your account. Memberships do not renew automatically unless this is clearly stated at purchase.
• Refunds: because profile visibility and member contact begin as soon as a membership is activated, fees are non-refundable and non-transferable once activated, including if you do not find a match or close your account. We will refund:
  • duplicate or incorrect charges, and payments for a membership we could not activate;
  • any amount we are required to refund under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
  Request a refund by writing to us within 30 days of payment. Approved refunds are made to the original payment method, usually within 7–14 working days.
• If we suspend or remove your profile for breaking these Terms, unused membership fees are not refunded.

10. SMS, WhatsApp & email

• By providing your phone number you agree to receive one-time passcodes, account alerts, connection updates and service messages by SMS, WhatsApp or phone call. Message and data rates may apply. Message frequency varies.
• We send transactional and service messages in line with TRAI rules on commercial communications. Promotional messages are sent only with your consent and you can opt out at any time.
• We send marketing messages only where you have agreed, and every marketing email includes an unsubscribe link.

11. Suspension & termination

We may warn you, limit features, hide, suspend or permanently remove your profile, with or without notice, if we reasonably believe you have broken these Terms or the law, provided false information, put others at risk, or received repeated genuine complaints. Where practical, we will tell you why and give you a chance to respond. You may appeal a decision by contacting us (section 17).

You may deactivate or delete your profile at any time from your account or by contacting us.

12. Inactive & deleted accounts

• Profiles inactive for more than 180 days may be hidden from search. Before we permanently erase an inactive account, we will notify you at least 48 hours in advance so you can log in to keep it.
• When your profile is deleted it is removed from public view. Some records are kept for a limited period where the law requires it (for example security logs and payment records), as explained in the Privacy Policy.

13. Intellectual property

The ReachMuslims name, logo, design, text and software belong to us or our licensors. You may use the Platform only for your personal, non-commercial search for a spouse. You may not copy, scrape, resell or reproduce any part of it, or any member's information, without our written permission.

14. Disclaimers & limitation of liability

• The Platform is provided "as is" and "as available". We do not guarantee that you will find a match, that any member is who they claim to be, or that the Platform will always be available or error-free.
• We are not responsible for the conduct of any member, on or off the Platform, or for any meeting, arrangement, engagement or marriage between members.
• To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or loss of data, profits or reputation. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these Terms limits any right you have that cannot be excluded by law, including your rights as a consumer under Indian law.

15. Indemnity

You agree to compensate us for reasonable losses, claims and costs (including legal fees) arising from your breach of these Terms, false information you provided, or your misuse of the Platform, to the extent permitted by law.

16. Governing law & disputes

Please contact us first. Most concerns can be resolved quickly and informally.

These Terms are governed by the laws of India, including the Information Technology Act, 2000 and the rules made under it. The courts at Bengaluru, Karnataka have jurisdiction, without affecting your right to approach a consumer commission.

17. Complaints & Grievance Officer

You can report a profile, complain about content, or raise any concern about these Terms or your data with us.

18. Changes to these Terms & contact

We may update these Terms from time to time. We will change the "Last updated" date, and for material changes we will notify you by email, SMS or a notice when you log in. If you keep using the Platform after changes take effect, you accept the updated Terms.

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms and our Privacy Policy are the entire agreement between you and us about the Platform.